Shipping policy

Processing Time

• Orders are typically processed within [5] business days (excluding weekends and holidays) after payment confirmation.

• During peak seasons or sales events, processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location and the shipping method selected.

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

International Shipping

• In addition to the United States of America, we currently ship to:

  • Canada

  • United Kingdom

  • European Union countries

  • Australia & New Zealand

  • East Asia (Japan, Korea, Singapore, Taiwan, Hong Kong, Malaysia)
    

  If your country appears at checkout, we ship there.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.

• You can track your order via the carrier tracking website.
  

International Delivery Times (Estimated)

• Canada: 10–14 business days

• UK & EU: 12–22 business days

• Australia / New Zealand: 12–27 business days

• East Asia: 10–17 business days

Please note: Delivery may experience delays during customs inspection or holiday seasons.

Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.

• Certain items may have shipping restrictions due to size, weight, or local regulations.

Duties, Taxes & Customs Fees

International orders may be subject to VAT, import taxes, customs duties, or handling fees when the shipment reaches your country.

These charges:

• Are not included in our product prices or shipping fees

• Are the customer’s responsibility

• Are collected by your local postal or customs office

Customs policies vary widely by country; please contact your local customs office for more information.

Customs Declarations

All packages include accurate customs declarations, including:

• item descriptions

• HS codes

• country of origin

• declared value

Craft cream is labeled as “non-toxic silicone craft cream” and is compliant with international shipping requirements.

We cannot mark packages as “gift” or lower the declared value.

Restricted or Refused Shipments

Some countries have strict import regulations for liquids, craft materials, or small plastic items.

If a package is refused or returned due to local customs restrictions, we can refund the product cost but cannot refund shipping.

Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery date, please contact us at orders@decodeco.shop.

  • A package is considered “lost” after:

    • 45 days for most countries

    • 60 days for South America

• If your package is lost in transit, we will work with the carrier to resolve the issue, but we are not responsible for lost or stolen packages after delivery confirmation.

Returns Due to Shipping Issues

• If your order is returned to us due to an incorrect address or delivery failure, additional shipping charges may apply for reshipment.